So my son really wanted an upgraded phone for Christmas (He is on his dads plan) and its the only thing he asked Santa for. It said his phone was due for an upgrade anyway just had to pay the fees or whatever. So I said I would help so my son could get the phone for Christmas. Gave my sons dad $160 yesterday, so he went to Verizon where they said the computer wouldn't let them do the upgrade even tho his account said he was eligible for one. Then he said they wouldn't let him do one because there was too much activity on the account. Whatever that means. Then it was there is still 14 payments left on the phone and account balance is $0. Again whatever that means. Finally I was told can't do the upgrade till after Christmas. So not only is he not getting the phone...My sons dad told me Verizon is not giving him the money back for the upgrade they wouldn't do. So I lost my money
That sounds like your ex just wanted the money. I would have gone with him to do it.